Using Data to Measure Patient Satisfaction and Outcomes

Do you know how your patients and clients feel after a visit? Did they feel respected and that their needs were met? Did they feel a connection with staff and like their caregivers listened to and responded to their concerns? Was your facility itself a source of comfort and an inviting environment? If you don’t know the answer to these questions, or if you are just taking a haphazard guess, a look at your big picture data can help.

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